Nataly

- Please visit this page to read more about our shipping & delivery policy: https://hqbackdrops.com/pages/shipping-delivery

- Please visit this page to learn more about our returns and refunds policy: https://hqbackdrops.com/pages/returns-refunds

Where is my order?

- If you want to track your order please use this website to do it https://parcelsapp.com/en/

Enter your tracking number and press "Track package", if nothing comes up - please contact us support@hqbackdrops.com

My order arrived damaged, what to do?

- Yes, sometimes this happens due to poor package handling. If this happened to you please contact us via email support@hqbackdrops.com and we will offer you a solution.

Something is missing in your order?

- Yes, sometimes this also happens. If this happened to you please contact us via email support@hqbackdrops.com and we will offer you a solution.

How to flatten the backdrops?

- That's easy! Just put some heavy books on the whole perimeter of the backdrop and leave it overnight. If needed please repeat the process for one more night.

Where do you ship from?

- Currently we ship only from our warehouse in China.

From what these backdrops are made?

- These backdrops is made from high quality printing paper and then they are coated with matte PVC laminate from both sides for protection.

Phone: +37060415002

Email: support@hqbackdrops.com

Messenger: m.me/hqbackdrops