Shipping & Delivery
Due to the Global Crisis caused by the Coronavirus (COVID-19) and busy season of holidays, we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners, as well as your national post, may be staggered due to the procedures and precautions that have been put in place in order to ensure the safety of all employees and recipients. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays if you choose free delivery option. Please feel free to reach out to our customer support team for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.
Standard Shipping Times (UPDATED 2021-02-22)
USA 7-30 days
Canada 7-45 days
Australia and New Zealand: 7-30 days
United Kingdom 7-30 days
Spain 7-30 days
France 7-30 days
Germany 7-30 days
Netherlands 7-30 days
Belgium 7-30 days
Italy 7-30 days
Other countries: 15-60 days
Shipping address cannot be changed or modified once order is placed. If you provided wrong address details (e.g. suite/apt number, phone number with no answer or any other information that is missing) you will not be eligible for a refund. HQbackdrops is not responsible for lost items due to wrong address provided.
We ship our products from several places in the world which includes China and Germany - depends on what you will order.Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
If you need more detailed information, please contact us via Messenger icon or firstname.lastname@example.org and we'll help you out.
Once the checkout process is complete our warehouse is immediately notified to pick up the order and prepare it for shipment. There is no possibility to cancel an order after it has been shipped.