Where is my order?
- If you want to track your order please use this website to do it https://parcelsapp.com/en/
Enter your tracking number and press "Track package", if nothing comes up - please contact us firstname.lastname@example.org
My order arrived damaged, what to do?
- Yes, sometimes this happens. If this happened to you please contact us via email email@example.com and we will offer you a solution.
Something is missing in your order?
- Yes, sometimes this also happens. If this happened to you please contact us via email firstname.lastname@example.org and we will offer you a solution.
How to flatten the backdrops?
- That's easy! Just put some heavy books on the whole perimeter of the backdrop and leave it overnight. If needed please repeat the process for one more night.
What is the size of backdrops?
- Most of them are 58 x 86 CM (22,8" - 33,8"), but some are different size. Please click on the backdrop you like, it will take you to the product description where you can find all needed information about the backdrops.
Where do you ship from?
- We ship our products from China and Germany warehouses, depends what customer orders.
What is your delivery time?
- Please visit this page to read more about our shipping & delivery policy: https://hqbackdrops.com/pages/shipping-delivery
What is your returns and refunds policy?
- Please visit this page to learn more about our returns and refunds policy: https://hqbackdrops.com/pages/returns-refunds
From what these backdrops are made?
- These backdrops is made from high quality printing paper and then they are coated with matte PVC laminate from both sides for protection.